Booking Policy for Exceptional Service

​

At HELEN LMT, we are committed to providing you with the utmost convenience and reliability when scheduling your appointments. To facilitate this, we have implemented the following policies:

​

1. Secure Booking and Payment Process: We leverage the Square Appointments app for both booking and payments, offering you a streamlined and secure method to reserve your preferred time slot. To secure your appointment, payments are required in full at the time of booking.

2. Manually Reviewed Booking Requests: Each booking request is carefully reviewed and approved by our dedicated team. In the unlikely event that we are unable to accommodate your request, you will not be charged.

3. No Refunds for Confirmed Bookings: Once a booking is confirmed, refunds are not issued. We kindly ask for your understanding in this matter as it allows us to efficiently manage our schedule and resources.

 

Your satisfaction is our top priority, and we appreciate your cooperation in adhering to these policies to ensure a seamless experience for all our clients.

​

Arrival and Preparation for Your Appointment

​

In our commitment to providing you with exceptional service, your therapist will always arrive 15 minutes early to set up for your appointment. To ensure that your treatment starts promptly and proceeds smoothly, we kindly request that you provide us with detailed instructions regarding your location. This includes any specific directions such as apartment numbers, gate codes, registered names with guards, elevator pins, hidden streets, or gated community instructions.

​

Your cooperation in providing these details will enable us to deliver a personalized and efficient service tailored to your needs.

Please make sure to provide a 10 X 10 Space.

​

Thank you for choosing HELEN LMT. We look forward to serving you with excellence.

​

Cancellations and Rescheduling Policy

At HELEN LMT, we understand that unforeseen circumstances may arise, requiring adjustments to your scheduled appointments. To ensure a smooth process and accommodate your needs effectively, we have outlined our policies as follows:

 

Cancellations:

We kindly request that you notify us of any cancellations at least 48 hours prior to your scheduled appointment to avoid forfeiture of the session. Please take a moment to review our rescheduling policy outlined below before making any changes to your appointment.

 

Rescheduling:

You are permitted to reschedule your appointment up to 48 hours before the scheduled time. For the first rescheduling request, no additional charges will be applied. However, subsequent rescheduling requests will incur a nominal fee of $50.

​

If you provide notice of rescheduling after the 48-hour window, you will have the option to either forfeit the session or pay a rescheduling fee of $50 to secure a new appointment time.

​

We value your understanding and cooperation in adhering to these policies, as they enable us to maintain a high standard of service for all our clients.

​

Should you have any questions or need further clarification, please don't hesitate to contact us. Thank you for entrusting HELEN LMT with your wellness needs.

​

Refunds and Rescheduling Policy

At HELEN LMT, we are committed to providing you with exceptional service and flexibility in scheduling your appointments. To ensure clarity and fairness, we have established the following policy regarding refunds and rescheduling:

​

Refunds:

Please note that all sessions are non-refundable. We appreciate your understanding in this matter as it allows us to maintain the integrity of our scheduling system and uphold our commitment to providing quality service to all our clients.

​

Rescheduling:

In the event that you need to reschedule your appointment, we kindly request that you notify us at least 48 hours prior to your scheduled session. Failure to provide timely notice may result in forfeiture of your session.

We understand that unforeseen circumstances may arise, and we strive to accommodate your needs to the best of our ability.

 

Therefore, we encourage you to reach out to us as soon as possible if you require a change to your appointment.

Your cooperation in adhering to these policies is greatly appreciated and helps us ensure a smooth and efficient experience for all our clients.

​

If you have any questions or concerns regarding our refund and rescheduling policy, please feel free to contact us. Thank you for your continued support and understanding.

​