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POLICIES

BOOKINGS

Booking Policy for Exceptional Service

At HELEN LMT, we are committed to providing you with the utmost convenience and reliability when scheduling your appointments. To facilitate this, we have implemented the following policies:

  1. Secure Booking and Payment Process: We leverage the Square Appointments app for both booking and payments, offering you a streamlined and secure method to reserve your preferred time slot. To secure your appointment, payments are required in full at the time of booking.

  2. Manually Reviewed Booking Requests: Each booking request is carefully reviewed and approved by our dedicated team. In the unlikely event that we are unable to accommodate your request, you will not be charged.

  3. No Refunds for Confirmed Bookings: Once a booking is confirmed, refunds are not issued. We kindly ask for your understanding in this matter as it allows us to efficiently manage our schedule and resources.

 

Your satisfaction is our top priority, and we appreciate your cooperation in adhering to these policies to ensure a seamless experience for all our clients.

Arrival and Preparation for Your Appointment

In our commitment to providing you with exceptional service, your therapist will always arrive 15 minutes early to set up for your appointment. To ensure that your treatment starts promptly and proceeds smoothly, we kindly request that you provide us with detailed instructions regarding your location. This includes any specific directions such as apartment numbers, gate codes, registered names with guards, elevator pins, hidden streets, or gated community instructions.

Your cooperation in providing these details will enable us to deliver a personalized and efficient service tailored to your needs.

Please make sure to provide a 10 X 10 Space.

Thank you for choosing HELEN LMT. We look forward to serving you with excellence.

Cancellations and Rescheduling Policy

At HELEN LMT, we understand that unforeseen circumstances may arise, requiring adjustments to your scheduled appointments. To ensure a smooth process and accommodate your needs effectively, we have outlined our policies as follows:

 

Cancellations:

We kindly request that you notify us of any cancellations at least 48 hours prior to your scheduled appointment to avoid forfeiture of the session. Please take a moment to review our rescheduling policy outlined below before making any changes to your appointment.

-Cancellations made at least 48 hours before the scheduled appointment will not incur any charges.

-Cancellations made within 48 hours of the scheduled appointment will result in a full charge and no refunds.

No show policy

= If you fail to show up for your scheduled appointment without any prior notice, you will be charged the full amount , and no refunds will be provided. 

Appointment Timing

= I will arrive 15 minutes early to prepare for our session.

- I will wait up to 15 minutes past the scheduled start time. If you do not arrive within this grace period, it will be considered a no-show and the full charge will apply with no refunds.

Rescheduling:

You are permitted to reschedule your appointment up to 48 hours before the scheduled time. For the first rescheduling request, no additional charges will be applied. However, subsequent rescheduling requests will incur a nominal fee of $50.

If you provide notice of rescheduling after the 48-hour window, you will have the option to either forfeit the session or pay a rescheduling fee of $50 to secure a new appointment time.

We value your understanding and cooperation in adhering to these policies, as they enable us to maintain a high standard of service for all our clients.

Should you have any questions or need further clarification, please don't hesitate to contact us. Thank you for entrusting HELEN LMT with your wellness needs.

Refunds and Rescheduling Policy

At HELEN LMT, we are committed to providing you with exceptional service and flexibility in scheduling your appointments. To ensure clarity and fairness, we have established the following policy regarding refunds and rescheduling:

Refunds:

Please note that all sessions are non-refundable. We appreciate your understanding in this matter as it allows us to maintain the integrity of our scheduling system and uphold our commitment to providing quality service to all our clients.

Rescheduling:

In the event that you need to reschedule your appointment, we kindly request that you notify us at least 48 hours prior to your scheduled session. Failure to provide timely notice may result in forfeiture of your session.

We understand that unforeseen circumstances may arise, and we strive to accommodate your needs to the best of our ability.

 

Therefore, we encourage you to reach out to us as soon as possible if you require a change to your appointment.

Your cooperation in adhering to these policies is greatly appreciated and helps us ensure a smooth and efficient experience for all our clients.

If you have any questions or concerns regarding our refund and rescheduling policy, please feel free to contact us. Thank you for your continued support and understanding.

Memberships

Out of Area Membershipsd:
If a membership is purchased and the member's location is outside our service area, the membership will be canceled and fully refunded. 

Billing: 
Billing will be processed monthly on the first of each month. 
Payment is auto debited from the clients preferred payment method.

Missed Appointment Policy:

Cancellation: Clients must cancel or reschedule at least 24 hours in advance. Missed appointments will result in the session being forfeited unless rescheduled within the current month. 

Roll over: 
If a client misses their scheduled appointment with proper notice, they can rollover the missed session to the following month. However, the rolled-over session cannot be booked within the same week as their other massage for that month. 

Unused Roll Over:
Unused massages, including roll-over sessions, will be valid for up to 12 months from the date they were missed before expiring. After 12 months, any unused sessions will be forfeited. 

Transferability:
Both roll-over and regular scheduled sessions are non-transferable and cannot be shared with others.

Refund Policy:
NO Refunds. All membership fees and payments for any massages are non-refundable. This includes any used massages as well as any unused roll-over sessions or payments made before the cancellation of the membership. 

Additional Details:
Booking restrictions: Roll over session must be scheduled in advance and cannot overlap with the current month's regular session.

Membership Cancellation:
Clients must provide a 30-day notice to cancel their membership. Any unused sessions or rollover sessions will be lost upon cancellation of the membership.

TREATMENTS

Treatments Policy for Optimal Results

At HELEN LMT, we are dedicated to providing you with exceptional treatments tailored to your unique needs and goals. To ensure the best possible outcomes and a safe experience for all our clients, we have implemented the following policy:

 

Consent Forms:

Prior to receiving any treatment, clients are required to fill out consent forms. This step ensures that our clients are serious and committed to their wellness journey, aligning with our dedication to delivering results-driven treatments.

 

Results Disclaimer:

While our client satisfaction is unmatched, it's important to understand that individual results may vary. Factors such as body composition, lifestyle choices, and overall health play a significant role in the outcome of treatments. Therefore, we cannot guarantee specific physical changes, as every body reacts differently to treatments.

Medical Conditions and Clearances:

Clients are responsible for notifying us of any medical conditions that may affect their ability to undergo treatments safely. If you have any medical conditions, it's imperative to provide a clearance from your physician before proceeding with treatments. This ensures your safety and allows us to make informed decisions regarding your care.

Treatment Recommendations:

To achieve the best results, it's important to follow the instructions provided by our experienced therapists. We advise against spreading out sessions too far apart, as this may compromise the effectiveness of the treatments.

Exclusions for Certain Treatments:

For the safety of our clients, certain medical conditions may preclude individuals from receiving specific treatments. These conditions include but are not limited to:

  • Epilepsy

  • Uncontrolled thyroid gland dysfunction

  • Hypertension, cardiac arrhythmias, or heart disease

  • Use of pacemakers

  • Active chemotherapy or radiation treatment

  • Recent history of cancer

  • Immunosuppressed disorders

  • Photosensitivity to 650-660 nm light

  • Current infections, including viral illnesses

  • Menstruation or within three days post-menstruation

  • Pregnancy or abortions within the last six months

Additionally, individuals must refrain from using blood thinners, antibiotics within 10 days prior to treatment, and steroids within three weeks prior to treatment.

Your safety and well-being are our top priorities, and we appreciate your cooperation in adhering to these guidelines.

If you have any questions or concerns regarding our treatments policy, please do not hesitate to contact us. Thank you for choosing HELEN LMT for your wellness journey.

GIFT CARDS

Gift Card Policy for Exceptional Gifting Experience

At HELEN LMT, we aim to provide an exceptional gifting experience for both our valued customers and their recipients. To ensure clarity and convenience, we have established the following policy regarding our gift cards:

Validity Period:

All gift cards, including e-gift cards and physical gift cards, must be used within 12 months of purchase. We encourage recipients to enjoy their gift and utilize the full value of their card within this timeframe.

Security and Responsibility:

We kindly ask customers to keep their gift cards safe and secure, as they are the bearer of value. While we strive to maintain the security of our gift cards, we cannot be held responsible for any lost or stolen cards.

Replacement Cards:

In the unfortunate event that a gift card is lost or damaged and a replacement card is needed, a nominal fee of $20 will apply, excluding shipping costs. Please note that the replacement card does not extend the original expiration date of the gift card.

We appreciate your understanding and cooperation in adhering to these policies, as they enable us to continue providing exceptional service to all our customers.

Should you have any questions or require assistance regarding our gift card policy, please feel free to contact us. Thank you for choosing HELEN LMT for your gifting needs.

BUSINESS HOURS

Business Hours:

Monday - Sunday: 10:00 am - 7:00 pm

After-Hours Appointments:

Appointments booked during the following times will incur an additional after-hours fee:

  • 6:00 am - 8:00 am: Extra $150

  • 8:00 am - 10:00 am: Extra $80

  • 10:00 am - 7:00 pm: Normal Rate

  • 7:00 pm - 9:00 pm: Extra $80

  • 9:00 pm - 11:00 pm: Extra $150

  • 11:00 pm - 6:00 am: Price is negotiated.

Client Satisfaction Commitment:

At HELEN LMT, our policies are crafted with the intention of fostering mutual understanding and ensuring a positive experience for our valued clients. We take immense pride in our work, striving to exceed expectations and deliver exceptional service at every opportunity.

We recognize that you have a multitude of options available, and we are sincerely grateful that you have chosen us for your needs. Your trust and patronage mean the world to us, and we are dedicated to making your experience with us as satisfying and rewarding as possible.

Thank you for entrusting us with your wellness journey. We look forward to serving you with excellence and exceeding your expectations every step of the way.

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