Helen LMT Policies

Policies

Booking Policy

Our booking policy for all our services are as follows: We utilize the Square Appointments app for both booking and payments. Payments are required to be paid in full at the time of booking to secure your appointment. In addition, please note that our team manually reviews and approves all booking requests. In the event that we deny a request, you will not be charged. However, we do not issue refunds for any confirmed bookings. We appreciate your understanding and cooperation in adhering to our policy.

Your therapist will always arrive 15 minutes early to set up for your appointment =. To ensure that your treatment starts on time, please provide us with detailed instructions such as apartment number, gate codes, name registered with guards, elevator pin, hidden streets, gated community instructions, etc.

Please make sure to provide a 10 X 10 Space.

Cancellations

Please be sure to reschedule appointments 48 hours prior to your scheduled appointment (make sure to read rescheduling policy). Cancellations will result in a forfeited session if it's not done before the 48 hour deadline.

Rescheduling

You are allowed to reschedule 48 hour prior to your scheduled appointment (No additional charges will be applied the first time, all other will require a rescheduling fee of $50).
Notices after 48 hours will result in a forfeited session or we may offer you a rescheduling fee of $50 to reschedule your session.

Refunds

We absolutely do not offer refunds. All sessions are non refundable. If you need to reschedule please notify us 48 hours prior to your appointment or your forfeit your session.

Treatments

As part of our policy, we require clients to fil out consent forms. We want to make sure that we attract clients that are serious and committed to making life style changes to get the best results. Although our client satisfaction is second to none, no physical appearance / changes are guaranteed as all bodies react different and results are based on the treatments and lifestyle changes clients make. It is the clients responsibility to notify us of any medical conditions, so that we can make an assessment if treatment can be provided. If you have any medical conditions, you must provide a Dr. clearance to receive treatments. It is important to follow the instructions given to achieve the best results. It is not recommended to spread out your sessions too far apart as this will not give you the best results. If you have any of the following, we will not be able to perform certain treatments. (Epilepsy, uncontrolled thyroid gland dysfunction, hypertension. cardiac arrhythmias or heart disease, pace makers, actively undergoing chemotherapy or radiation, recent history of cancer, immuno-suppressed disorders, photo sensitivity to 650-660 nm light, current infections including viral, currently menstrual or have been in the last 3 days, pregnancy, abortions within the last 6 months. Individuals must refrain from blood thinners, antibiotics within 10 days prior to treatment and steroids 3 weeks prior)

Gift Cards

Please note that our gift card policy applies to both our e-gift cards and physical gift cards. It is important to use the gift card within 12 months of purchase. We kindly ask customers to keep their gift cards safe, as we cannot be held responsible for any lost or stolen gift cards. In the event that a replacement card is needed, there will be a $20 fee, excluding shipping costs. It is important to note that the replacement card does not extend the expiration date. Thank you for your understanding and cooperation.

Business hours

Mon - Sun: 10:00am - 7:00pm

Appointments booked during the following times incur an added after hour fee.

6:00 am - 8:00 am extra $150
8:00 am - 10:00 am extra $80
10:00 am - 7:00 pm Normal Rate
7:00 pm - 9:00 pm extra $80
9:00 pm - 11:00 pm extra $150
11:00 pm - 6:00 am price is negotiated

Although policies are designed to create an understanding with our clients. We take pride in everything we do and we aim to satisfy all of our clients. We understand that you have the choice to go anywhere else, and we thank you for choosing us.